Privacy Policy

1. Introduction

Welcome to DeCyph AI ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our website and in using our products and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website decyph.ai, use our application, or interact with our services.

2. Information We Collect

2.1 Information You Provide to Us

• Account Information: When you sign up for an account, we collect your name, email address, company name, and any other information you choose to provide.
• Contact Information: When you contact us or request support, we collect your name, email address, and the content of your message.
• Payment Information: If you make a purchase, our payment processors collect your payment card information. We do not store full payment card details on our servers.
• Deal Data: When you use our services to analyze commercial real estate deals, we collect and process the deal information, documents, and data you upload or input into our platform.

2.2 Information We Collect Automatically

• Usage Data: We collect information about how you interact with our website and services, including pages visited, features used, and time spent on our platform.
• Device Information: We collect information about your device, including IP address, browser type, operating system, and device identifiers.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior and preferences.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services and platform
• To process your transactions and manage your account
• To communicate with you about your account, our services, and important updates
• To respond to your inquiries, comments, and support requests
• To personalize your experience and provide tailored content
• To analyze usage patterns and improve our AI models and algorithms
• To detect, prevent, and address technical issues, fraud, or security threats
• To comply with legal obligations and enforce our terms of service
• To send you marketing communications (with your consent, where required)

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf, such as hosting, payment processing, analytics, and customer support.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or others.
• With Your Consent: We may share your information with your explicit consent or at your direction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or legitimate business purposes.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to certain exceptions.
• Portability: You can request a copy of your data in a structured, machine-readable format.
• Opt-Out: You can opt out of marketing communications by clicking the unsubscribe link in our emails or contacting us directly.
• Cookie Preferences: You can manage your cookie preferences through your browser settings.

To exercise these rights, please contact us at privacy@decyph.ai.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to these countries.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (we do not sell personal information).

12. European Privacy Rights

If you are located in the European Economic Area (EEA) or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, object to processing, and data portability. Our legal basis for processing your information includes consent, contract performance, legal obligations, and legitimate interests.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: